Customer Service focused on enhancing your customers’ experience
At Laboratory Billing Solutions (LBS), our highly trained billing and claims experts specialize in billing follow-up and collections. Part of our success is due to the attention we give to the selection and development of skilled professionals who are focused on delivering a high level of customer service to our laboratory clients and their patients. Our patient-centric focus and in-depth understanding of the laboratory business results in higher recovery rates.
We also provide our customer service staff with the technology tools necessary to efficiently maximize collections in an efficient and courteous manner. We realize every laboratory has unique financial objectives and a commitment to its patient community. Our billing strategies are tailored to meet each client’s specific operating needs and offer the most positive customer service experience.
To insure this high level of quality, LBS monitors each representatives’ patient interactions in a weekly audit. LBS also monitors several key service indicators weekly; such as the average time to answer a customer call as well as the number of calls per hour. By tracking these indicators, LBS is constantly able to adjust staffing to meet the demands of patients and clients.
Interested in learning more? Contact LBS to see how we can help your lab here, or call us at 603-766-8230.